You can always reach us by e-mail at sales@tuccicharms.com. Our representatives will be happy to assist you with any questions you may have about our jewelry, your order, shipping and returns, and any other inquiries you may have. We aim to respond within 24-48 hours, Monday through Friday.

If your order has not been processed yet, you can change or cancel your order. However, once your order has been processed, it cannot be changed or canceled.

Shipping costs are calculated for every order at checkout. Orders above €50 are eligible for free shipping (ONLY Europe). For more information about all other shippings please refer to Shipping & Delivery.

Once your order has been shipped, we will email you the tracking information to monitor your order until it reaches its destination.

If you wish to return your Tucci Charms order for a refund or replacement, no problem! We have a straightforward return policy. Please refer to the Return & Refund page to print your return label and to find all return policies.

All sale orders are final and cannot be returned.